We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
Buenas tardes Óscar,
Nos alegramos que los compañeros de la tienda ya hayan contactado contigo y tu producto en breve lo tengas reparado.
Reiteramos nuestras disculpas por lo sucedido.