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Media Markt - Scam and lie

En tratamiento
238621
45
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Natasha Taylor presentó la reclamación

I made an order online with media markt on the 27th November, this item was never delivered but returned to the store I asked why and they said it was damaged. They since have not tried to send a replacement and will not tell me when I will receive my item. I have stayed in my house on 3 different occasions waiting for my delivery and no one ever showed up. I have made around 40-50 phone calls to this company and no one can ever help me. All they say is my order will come and never tell me when. This was a Christmas present ordered 6 weeks in advance of Xmas and I still have nothing . I feel like this company simply just wants to take your money and never not deliver. The customer service dept are so useless I have spoken to Christian, Lina and Ingrid and they were all rude and said they can not do nothing.

Esta reclamación tiene un anexo privado
14 ene 2022
Media Markt agregó una respuesta

Good afternoon Natasha Kim Taylor,

In relation to your communication received by MEDIAMARKT ONLINE, S.A.U., and related to your complaint, we would like to inform you of the following:
First of all, we would like to express our sincere apologies for any inconvenience that the facts that are the subject of your complaint may have caused you.

Once the case has been reviewed, we offer you the following alternative at no additional cost to you: https://www.mediamarkt.es/es/product/_apple-airpods-pro-2021-auriculares-inalambricos-bluetooth-system-in-package-basado-en-el-chip-h1-blanco-1520849.html

We look forward to hearing from you.

We apologise for what happened and we are sorry for the inconvenience caused.
Best regards.

Media Markt esperando respuesta del usuario

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