Media Markt - Scam and lie

I made an order online with media markt on the 27th November, this item was never delivered but returned to the store I asked why and they said it was damaged. They since have not tried to send a replacement and will not tell me when I will receive my item. I have stayed in my house on 3 different occasions waiting for my delivery and no one ever showed up. I have made around 40-50 phone calls to this company and no one can ever help me. All they say is my order will come and never tell me when. This was a Christmas present ordered 6 weeks in advance of Xmas and I still have nothing . I feel like this company simply just wants to take your money and never not deliver. The customer service dept are so useless I have spoken to Christian, Lina and Ingrid and they were all rude and said they can not do nothing.