Good afternoon Natasha Kim Taylor,
In relation to your communication received by MEDIAMARKT ONLINE, S.A.U., and related to your complaint, we would like to inform you of the following:
First of all, we would like to express our sincere apologies for any inconvenience that the facts that are the subject of your complaint may have caused you.
Once the case has been reviewed, we offer you the following alternative at no additional cost to you: https://www.mediamarkt.es/es/product/_apple-airpods-pro-2021-auriculares-inalambricos-bluetooth-system-in-package-basado-en-el-chip-h1-blanco-1520849.html
We look forward to hearing from you.
We apologise for what happened and we are sorry for the inconvenience caused.