Tripmonster
Tripmonster
Desempeño de la Marca
Índice de Satisfacción en los últimos 12 meses.
Tasa de Respuesta
94,8%
Tiempo Medio de Respuesta
85,3%
Tasa de Solución
9,5%
Evaluación promedio
38,2%
Tasa de Retención de Clientes
32,1%
Ranking de la categoría
2 Rumbo 19.4
Travelgenio SL

Tripmonster - Reserva JKGAAD

Sin resolución
valeria tajes
valeria tajes presentó la reclamación
10 de febrero 2021
buen dia, por el presente reclamo como abogada de ALEJANDRA MARIEL TAJES por la falta de respuesta en relación a la devolucion del importe abonado con motivo de los vuelos ida y vuelta que a continuación detallo. Con motivo de la pandemia dichos vuelos fueron CANCELADOS y hemos reclamado vía e mail en varias oportunidades sin obtener la DEVOLUCION de las sumas abonadas. esperamos URGENTE respuesta o accionaremos legalmente.-
RESERVA JKGAAD
Vuelo de Salida
Salida: Ministro Pistarini (EZE), Buenos
Aires, Argentina
Fecha: 08/04/2020 04:20H
Llegada: Cancun Intl. (CUN),
Cancun, Mexico
14:05H
Duración 11H 45m
LATAM Airlines (LA7900)
Escala en Lima, Peru. Cambio de Avión

Vuelo de Vuelta
Salida: Cancun Intl. (CUN), Cancun, Mexico
Fecha: 21/04/2020 00:33H
Llegada: Ministro Pistarini (EZE), Buenos
Aires, Argentina
14:40H
Duración 12H 07m
LATAM Airlines (LA2457)
Escala en Lima, Peru. Cambio de Avión
Esta reclamación tiene un adjunto privado
Fecha de incidencia: 10 de febrero 2021
Tripmonster
12 de febrero 2021
Dear Alejandra,

Thank you for sharing your experience with us and providing your booking details.

We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.

Thanks
Tripmonster
14 de febrero 2021
Dear Alejandra,

We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back by bank transfer. During the next few days (max 2 weeks) you will see the value reflected in your bank account.

In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.

Kind regards
Tripmonster
14 de febrero 2021
Dear Alejandra,

We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back by bank transfer. During the next few days (max 2 weeks) you will see the value reflected in your bank account.

In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.

Kind regards
Esta reclamación fue considerada como sin resolución
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