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Travelgenio SL
- +34910781217
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c/Albasanz, 15, 2º Izq.
28037-Madrid - social@tripmonster.com
Tripmonster - Reserva JKGAAD
Sin resolución
valeria tajes presentó la reclamación
10 de febrero 2021
buen dia, por el presente reclamo como abogada de ALEJANDRA MARIEL TAJES por la falta de respuesta en relación a la devolucion del importe abonado con motivo de los vuelos ida y vuelta que a continuación detallo. Con motivo de la pandemia dichos vuelos fueron CANCELADOS y hemos reclamado vía e mail en varias oportunidades sin obtener la DEVOLUCION de las sumas abonadas. esperamos URGENTE respuesta o accionaremos legalmente.-
RESERVA JKGAAD
Vuelo de Salida
Salida: Ministro Pistarini (EZE), Buenos
Aires, Argentina
Fecha: 08/04/2020 04:20H
Llegada: Cancun Intl. (CUN),
Cancun, Mexico
14:05H
Duración 11H 45m
LATAM Airlines (LA7900)
Escala en Lima, Peru. Cambio de Avión
Vuelo de Vuelta
Salida: Cancun Intl. (CUN), Cancun, Mexico
Fecha: 21/04/2020 00:33H
Llegada: Ministro Pistarini (EZE), Buenos
Aires, Argentina
14:40H
Duración 12H 07m
LATAM Airlines (LA2457)
Escala en Lima, Peru. Cambio de Avión
RESERVA JKGAAD
Vuelo de Salida
Salida: Ministro Pistarini (EZE), Buenos
Aires, Argentina
Fecha: 08/04/2020 04:20H
Llegada: Cancun Intl. (CUN),
Cancun, Mexico
14:05H
Duración 11H 45m
LATAM Airlines (LA7900)
Escala en Lima, Peru. Cambio de Avión
Vuelo de Vuelta
Salida: Cancun Intl. (CUN), Cancun, Mexico
Fecha: 21/04/2020 00:33H
Llegada: Ministro Pistarini (EZE), Buenos
Aires, Argentina
14:40H
Duración 12H 07m
LATAM Airlines (LA2457)
Escala en Lima, Peru. Cambio de Avión
Esta reclamación tiene un adjunto privado
Fecha de incidencia: 10 de febrero 2021
12 de febrero 2021
Dear Alejandra,
Thank you for sharing your experience with us and providing your booking details.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
Thank you for sharing your experience with us and providing your booking details.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
14 de febrero 2021
Dear Alejandra,
We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back by bank transfer. During the next few days (max 2 weeks) you will see the value reflected in your bank account.
In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.
Kind regards
We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back by bank transfer. During the next few days (max 2 weeks) you will see the value reflected in your bank account.
In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.
Kind regards
14 de febrero 2021
Dear Alejandra,
We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back by bank transfer. During the next few days (max 2 weeks) you will see the value reflected in your bank account.
In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.
Kind regards
We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back by bank transfer. During the next few days (max 2 weeks) you will see the value reflected in your bank account.
In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.
Kind regards
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